FAQ 2018-04-19T12:02:51+00:00

F.A.Q. 420 Clothing Farm is responsible for the completion and delivery of orders you make in the shop.
The effective transaction will be entered with 420 Clothing Farm.

Clothing size guide

• Privacy & Safety
• Data processing
• Delivery terms
• Prices
• Shipping & Handling costs
• Returns
• Payment methods
• General terms

Registration
Privacy & Safety

The 420 CLOTHING FARM web-shop will use your personal information to give you a good and personal service and to handle your order optimal. Your personal information will not be used for commercial purposes.
420 CLOTHING FARM is convinced that the protection of the personal privacy of customers and relations is of big concern for the enactment of the service activities. Personal information will be handled with care and secured.420 CLOTHING FARM will follow the requires which are written in the law protection Privacy.

420 CLOTHING FARM retain the right to changes the privacy statement.
Delivery terms (shipping)

We work with mulipule delivery company’s, DHL/UPS/TNT
Here is an indication of the delivery times:

Netherlands 1 to 3 workdays
EU countries 2 to 4 workdays
Non-EU countries in Europe 3 to 5 workdays
North America 4 to 8 workdays
Asia & Australia 5 to 10 workdays
Others 10+ workdays
*this are no guaranties for common reasons.
Prices
All prices are inclusive 21% VAT. Standard Dutch
Shipping & Handling costs

For orders above € 100.00 we do not charge any shipping costs.
Netherlands € 5,00
EU countries € 13,00
Non-EU countries in Europe €13,00
North America € 15,00
Asia & Australia € 15,00
Others € 15,00

Returns

When you do not want to purchase the product for what kind of reason, you have the right to send back the product within 14 days after receiving it and cancel the agreement.
Send backs will be accepted when the product is unbroken and unused in the original packaging.
Broken or not correct deliveries can also be send back.

You can criticize the product the same way as you can do in a shop, you can fit the product, but not use it.
420 CLOTHING FARM customers are entitled to upon receipt of the goods within 14 days an item to exchange / return.
The clients have to pay for the shipping cost of return. The goods can only be returned in undamaged packaging and not opened,
they should be in the same condition and should not be used or worn. This related to hygiene. Nor should any labels, stickers and cards removed.

If you want am article to exchange / return you should use the following steps.
Send us a direct email containing your order number and specify any complaints / reasons for exchange / return.
Waiting for reply before you send the item back, you will receive instructions how to act.
General conditions to the exchange / return an article

Correspondence is by email, it is your own responsibility that we have your correct email address.
Notification of the returned goods must be made within 8 days after the call with us inside.
8 days begin on the date you received the goods.
Unstamped or not sufficiently stamped returns are refused by us and not adopted.

Please note that not every article can be exchanged. See below.
These conditions are not met right to exchange each lapse of an article. All costs incurred, we charge the customer.
420 CLOTHING FARM will pay within 10 working days after full completion of the returns goods your money back.

Articles that can not return

The following articles can not be exchanged / returned:

• articles not included in original condition and / or packaging are.
• articles that worn / used.
• articles with the labels, stickers and card removed

If you do not meet these conditions means you can not trade Articles / return. All administrative costs incurred (5.00 euro) will be charged to the customer.
Guarantee:
If the customer receives a defective product, in an undamaged packaging by 420 CLOTHING FARM exchanged for the same or similar product.
To this end, the customer within 8 days after the call to contact our customer service.
If we find that we have sent a damaged product we will reimburse the shipping cost of the exchange.

You have received the wrong article
If you receive a wrong product, 420 CLOTHING FARM will exchanged this for the same or similar product. The customer need within 8 days contact our customer service.
If we find that we have sent the wrong product we will reimburse the shipping cost of the customer for this product exchange.

 

Please email us at using our contact page for return address details and confirmation that your package may be returned.

 

After receiving the payment, the order will be send out within the mentioned delivery time (max. 2 working days),
The payments will be realized with a protected and coded connection. All information will be removed directly after using the transaction. For more info send email to info@420.nl or check www.mollie.com
By using a credit card transaction we legal reserve to check your payment extra, which can cause
some delay on the delivery time of your order. You do not get any message from our side.
We do this for yours and our safety.

General terms

On all orders our general delivery terms are applying. When you are looking for a product that is not on stock, please tell us.
We will check if we can help you with this. Comments and suggestions about our website are always welcome.